When I bought my used motorhome, it had a Prodigy brake controller in it. When I picked it up, it did not. The sales department said it was their policy that they would not sell a unit with a used brake controller for 'liability reasons'. When asked why they didn't remove it before showing it, they said they couldn't afford to do that until the delivery prep. On the other hand... The service department consulted their computer and said that the previous owner had called and asked it be removed and sent to him, so they did. This was 'normal procedure' and 'happens all the time'. Anyone else run into this sort of thing? Fortunately, my policy is if you steal from me, you will regret it, and after working my way up to the head guy, got an agreement for them to pay me the full cost for it.