Since buying our first RV my wife and I have had nothing but trouble from the dealership. When we were negotiating the deal, the salesman said that when we took delivery we would receive everything we needed to just go and have fun- water hose, sewer hose, and every thing we needed. We were told the RV would be detailed inside and out. We were told that we would be given a full walk through with instruction on how to use all of the appliances. We were told that the hitch installation would take 3 hours.
When we went to pick up the Rv we were told the hitch installation would now take 6.5 hours. Our walk through lasted about 20 minutes and then rushed off to sign paper work. Not knowing what to look for we had to trust the sales person.
After our first trip and reading all of the information packets, we learned plenty. We started to notice many warranty problems. A wall and a door were warped. There was glue marks on the ceiling, greasy finger prints on the inside and outside. Nothing had been done that they said would be done. Plus, instead of giving us the things we needed to get started with they gave us a 35 dollar gift certificate (as we all know, it takes a little more than that to get started).
I started to call the dealership to have things repaired and all of the sudden they couldn't even call me by my name (they kept calling me by someone else). The sales person who said to call him with any problems but was out of town for 3 weeks. I asked if it would be ok to take the RV to another warranty dealership to have things taken care of and was told that if we didn't buy the RV from that dealership they would give us poor service and not do the repairs needed.
My question is: if you take your RV to a dealership that you didn't buy from, will they treat you bad and not do repairs, warranty or not? One of the service people told me I would not recieve the good service that they would provide me. As far as we could tell, if that is the way we are going to be treated, is it any worse any other place? And we had to drive over a hundred miles to be treated this way.
When we went to pick up the Rv we were told the hitch installation would now take 6.5 hours. Our walk through lasted about 20 minutes and then rushed off to sign paper work. Not knowing what to look for we had to trust the sales person.
After our first trip and reading all of the information packets, we learned plenty. We started to notice many warranty problems. A wall and a door were warped. There was glue marks on the ceiling, greasy finger prints on the inside and outside. Nothing had been done that they said would be done. Plus, instead of giving us the things we needed to get started with they gave us a 35 dollar gift certificate (as we all know, it takes a little more than that to get started).
I started to call the dealership to have things repaired and all of the sudden they couldn't even call me by my name (they kept calling me by someone else). The sales person who said to call him with any problems but was out of town for 3 weeks. I asked if it would be ok to take the RV to another warranty dealership to have things taken care of and was told that if we didn't buy the RV from that dealership they would give us poor service and not do the repairs needed.
My question is: if you take your RV to a dealership that you didn't buy from, will they treat you bad and not do repairs, warranty or not? One of the service people told me I would not recieve the good service that they would provide me. As far as we could tell, if that is the way we are going to be treated, is it any worse any other place? And we had to drive over a hundred miles to be treated this way.
