My wife and I have been out of RVing about four years. This summer we decided to go again for five or so weeks in our travel trailer. Since the nearest KOA is 200 miles away I decided to order their directory via the Internet. We had always planned our trips using their directory and making reservations with a KOA. I ordered the directory 5/19 and paid $6. On 6/15 I still had not received it and finally found a fax number for KOA'a corporate office. I sent a fax on 6/15 asking about the directory as we would be leaving an a few weeks and needed the directory to plan the trip. Several hours later I received a phone call from a lady who obviously was not happy with me. She informed me the directory was mailed 5/26 and would take 4-6 WEEKS to reach me. Now I don't know what mail service they use but it is obvious KOA has a lot to learn about customer service. It's almost as if they don't care if you use their campground or not. We leave next week and we will NOT be staying at KOA during the 38 days we plan to be on the road. Nothing you folks can do. I'm just disgusted with KOA and had to get this off my chest. Thanks for (listening).