Last time I posted I tried to be positive and ask for help. Now I am down right mad. We got our Keystone Outback back from Keystone itself (you may remember I cut myself on the knife they left in my childs bed). We took it camping. The front compartment still leaks and several other problems were not repaired. So we have now had this brand new unit (only camped in 4 times) in the shop a total of 4 months. Called Keystone. The man we dealt with doesn't work there anymore. They claimed they made arrangements yet again to get it fixed in a dealership in Cambridge, Ohio. Called there. Guess what they were rude didn't know who we were and said they could do nothing without proper authority. We told them they were already called by Tim at Keystone and he made the arrangements. They then proceeded to get "lippy" with my husband and told him they could do nothing. Now I was nice the first time and left alot of names out of this complaint. NEVER and I MEAN NEVER buy from Walnut Ridge in Indiana. If you are lucky enough to get a new unit (not a refurbished one) you may not have a problem but they don't service what they sell. Our last conversation with them the salesmen actually told us he had worked with us as much as he was going to and it was 5 minutes after the time he was to go home and hung up. NEVER GO TO CAVALIER COACH in Belle Vernon, PA. They actually had our back slide out without the stabilizer bars under it and bent the back slide. (a dealership) I realize I am rambling but we love camping we have two small boys and have so much fun spending time just the four of us and it has turned into a nightmare that seems to have no ending. BE CAREFUL who you buy from. I don't know that any brand is better then another but beware of Keystone they do sell inferior products at times. If anyone knows what my next step should be I would appreciate it. WV does not have a good lemon law. We have turned both dealerships into the Better Business Bureau of the appropriate state but "they will investigate the matter". Thanks for listening. I really enjoy reading some of the threads I have learned alot.