This will be my first claim with NI. I contacted NI by telephone and received a recording to leave info for next day call back. Not an emergency, so no problem. Has anyone had any experience with a windshield glass claim with NI? We are currently in Texas. AGAIN! In 2000 and again in 2006 while insured under progressive, I had a MH windshield replacement claim on each occasion. Again while in Texas. I reached a live person each time. On the 2000 claim, a mobile RV service replaced the windshield at our site. It was a smaller MH on a ChevVan chassis at the time. The 2006 claim was handled by progressive and required the shipment of a replacement windshield by Duncan Glass and was repaired at Ancira in Boerne. Both progessive glass claims went extremely well, and completed in a timely manner. What can I expect from NI? I will continue to post my progress with NI.