We dropped our travel trailer at Tom Johnson Camping Center on September 20th for a scheduled appointment for warranty work to be completed on September 22nd.We were told we could pick our trailer up on September 30th. my wife called on September 29 to tell them we'd be by to get our trailer and to find where to pick it up. she was told they'd need more time to fix the trailer. We then drove to Tom Johnson's to see what had been done with our trailer. NONE of the work had been done. as a matter of fact, the trailer hadn't been moved in the 10 days it was there. The trailer is supposed to have a 2 year bumper to hitch warranty on it. we have taken trailers to Tom Johnson on at least 4 different occasions and EVERY time we have trouble either getting the work done or getting our trailer back so we can use it to camp. We'd love to be able to just give the trailer back and go somewhere else to purchase a travel trailer. We are mainly filing this complaint because we'd like other folks to know there is a problem with Tom Johnson Camping Center's service department.