try2findus
Senior Member
Warning to all, check your service tickets WELL, or it could cost you major money.
In May of 2008, we bought a new RV in Albuquerque, NM and drove it home to Baton Rouge. The unit needed some warranty work and we were referred to Stevens RV by Jayco. When we dropped off the RV for service in early October, we told Paulette, the Jayco service manager, to change the oil in the unit and the generator, install tire extenders, along with the other warranty work.
When we picked the unit up 2 months later, (yes, 2 months) we looked over the invoice and everything looked to be in order. There were 2 line items listed under oil change. One for 87.00 and the other for 21.00.
Our RV sat most of the Winter aside from a short drive to Natchitoches during Christmas and was not used again until June 2009 when we took a trip to Yellowstone. Before the trip we checked all of the fluids, tires, etc. and had no problems on our trip. Then in October we drove up to Virginia for the RVUSA Meet and Greet and experienced genset problems on the way home.
To make a very long story short, our generator blew a piston and Stevens RV says they did not change the generator oil the first time it was brought in and therefore Onan will not warranty the genset.
Now in all fairness, Paulette the Jayco Service Manager is no longer at Stevens RV, however I would strongly urge anyone using this facility to double and triple check to make sure all of your work is done, and done properly.
In May of 2008, we bought a new RV in Albuquerque, NM and drove it home to Baton Rouge. The unit needed some warranty work and we were referred to Stevens RV by Jayco. When we dropped off the RV for service in early October, we told Paulette, the Jayco service manager, to change the oil in the unit and the generator, install tire extenders, along with the other warranty work.
When we picked the unit up 2 months later, (yes, 2 months) we looked over the invoice and everything looked to be in order. There were 2 line items listed under oil change. One for 87.00 and the other for 21.00.
Our RV sat most of the Winter aside from a short drive to Natchitoches during Christmas and was not used again until June 2009 when we took a trip to Yellowstone. Before the trip we checked all of the fluids, tires, etc. and had no problems on our trip. Then in October we drove up to Virginia for the RVUSA Meet and Greet and experienced genset problems on the way home.
To make a very long story short, our generator blew a piston and Stevens RV says they did not change the generator oil the first time it was brought in and therefore Onan will not warranty the genset.
Now in all fairness, Paulette the Jayco Service Manager is no longer at Stevens RV, however I would strongly urge anyone using this facility to double and triple check to make sure all of your work is done, and done properly.
