hello Nancy, I have the GSERA, BUT have not had to use it, we are heading out West this May and we hope we don't have to use it. I have read good and bad reviews. I am sure there will be replys on this subject. enjoy your camping :laugh:
We had GS ERS but cancelled and will purchase Coach.net (a little more expensive but a little more reputable from what I understand)
Last summer we had our first "Blow out" which happened to occur on I405 near Renton, WA at rush hour. I wasn't worried...we had GS ERS. Long story shortened...we were put on hold by GS for over 40 minutes. In fact, we never had the opportunity to talk with a dispatcher because a state trooper stopped and told us this was one of the most dangerous areas in the state and even though it was off the freeway we needed to move the RV ASAP. He called a tow which was there in 10 minutes, tire changed, I paid the $167 bill, and we were on our way home.GS would not even consider reimbursing this charge. It is not that I can't understand a business (GS) being busy on occassionbut I do think 40+ minutes on hold is excessive. I need an ERS I can count on and it apparently isn't GS.
On a side note: this state trooper mentioned that in his experience it was very common for travelers to have a difficult time trying to make contact with GS ERS. Some have had very good luck withGS ERSbut my personal recommendation would be Coach.net
I just switched from CoachNet to GS ERS. I haven't had any bad experiences with CoachNet, but the cost is a lot higher for me to have my two campers (one that moves and one that doesn't) covered. GS ERS makes more sense. I will keep my fingers crossed that I don't need the service and if I do that it comes through for me.
I have GS ERS. Used them only once to get into locked truck. Somehow my keys stayed behind in the ignition when the laundry boy locked the truck and went into the laundromat. The ERS locksmith showed up and got the truck unlocked. Wouldn't leave home without some type of ERS. I have read many good testimonials on GS ERS, however, they were all in the Good Sam Highways magazine, Letters to the Editor.
I've had Good Sam ERS for several years - (thankfully haven't had to use them). They cover all vehicles in the household, as well as the RV, which is better than AAA which one needs to upgrade to AAAPlusRV. At the time I was comparing services/costs, the AAAPlusRV was more expensive and I'd received feedback on several forums that while AAA claims to cover all over - they didn't really.
I'd also gotten the Good Sam Emergency Medical Assistance (EMA), but I'd just gotten the card, didn't put it where it should have been and didn't even think of it when I stepped off the bumper of my camper and broke my leg and arm....(had I had the blasted card I could have had the rig taken home, my dog cared for, etc.).
Whatever service you choose to get, you might consider putting the phone number/plan ID into your cell phone as sometimes the brain doesn't kick in fully in an emergency situation.
Hey PattieAm, couldn't you have just called the Good Sam 1-800 number and got the info to take care of your EMA situation. The Good Sam 1-800 customer service people seem to have all the member data on their computer. Just a thought.