Carefree Awning
Try the CareFree web site as they may well have directions on how to do the job. There is a lot of good informatin on most sites. If you don't find it, go to the site for Dometic as they own an awning company, (A&E) and they used to have some information on repairs and most of it would apply to your Care Free. One thng that you can do if you choose to replace the spring yourself. The spring is preloaded, much like the spring for a roll up garage door. But you can do this with your awning by disconnecting the arms, one at a time and rotating then as though it was unwinding more to preload the spring, safely. That is how tension is added if it is needed after the awining has been installed for a time. I have done this so I know that it works.