Florida RV dealers
Copleysrv:
I know you took the remarks personal from your response. Unfortunately, the big dealers, "Stupor Sores", or is that Super Stores, put all RV dealers in a bad light. I bought my Southwind from a stupor sore in Belleville, Michigan called Walt Michael's RV. I can assure you, I did not pinch pennies. Nor do I believe that anyone else who buys a brand new Class A motorhome is pinching pennies.
I have owned it for three years. Not one time in those three years have I ever talked to anyone in the service department of Walt Michael's RV Stupor Sore. I have talked to the operator until they replaced her with an automated system then I only listened to a recording over and over and over again. I did talk to the parts department once about a part that fell of my motorhome while on the road. I ordered a replacement, waited 6 weeks for delivery, saw the charge on my credit card, tried to call them about the part to no avail, bought the part from another dealer, received the part from
Walt Michael's RV, returned it for a credit, they kept the part and the money was still charged to my account.
I am sure you are a great dealer with a splendid reputation for taking care of the customer, before, during, and after the sale. I have been to a couple of dealers for service that I felt would have given me the same treatment if I had been fortunate enough to buy from them. But Walt Michael's had the unit I wanted and I thought with all the advertising he did, plus being located next to a Camping World store, that he would provide great service after the sale. It is also unfortunate that we do not find out about websites like RVUSA until after we purchase our rv and we do not find out about dealerships like yours until after we have made a major mistake.
If I am ever in your area of the country I will be sure to stop in. I worked for General Motors for over 35 years. Until the Japanese hit our markets in the early 80's with small fuel efficient, high quality cars, the domestic automakers could have cared less if the door handle fell off when you got the new car home to your driveway. And when you took it in for service there were dozens of other cars in front of you. It wasn't unusual to wait a week for a minor repair only to get it back and find out it wasn't fixed. I happened to be involved in the quality turn around at General Motors. They finally empowered the people assembling and manufacturing the parts to shut things down if quality was in question. It isn't perfect but you don't see long lines at the dealerships anymore. The Japanese, and others, competition hurt us severely but it turned out to be good for the American consumer. I will put any GM product up against any foreign manufacturer on the market today. But just remember, because they are foreign they don't have to report their recalls and problems like the domestics do.
So a little competition for the domestic RV industry might just be what will wake up these manufacturers so they stop slapping things together and shipping them off to the dealer to be fixed. People don't blame the dealer, they blame the manufacturer. Then they get mad at the dealer for not fixing what the manufacturer should have fixed in the first place.
Just some thoughts.
Good luck and thanks for caring.
