We recently filed a claim for our new, 2014 camper. This insurance company advertises "world class" service. Our experience has been anything but world class. It has been 3 weeks with no resolution. They do not tell you that they don't hire adjusters in many areas or that the adjuster will be making decisions based on pictures. In our case they only want to pay half of the repair estimate and want the damage "patched" in spite of the fact that this camper has only been used once and a patch will reduce the value as well as be very noticeable. We called a supervisor who sent out an independant adjuster who agreed with the original estimate and wondered why there was ever any question about paying it. We have left several messages this week and they do not return our calls. I sympathize with any of you who have this insurance and have yet to file a claim. GO ELSEWHERE! This is also one of the most expensive insurances you can get. I can't believe GOOD SAM endorses this company.