Is there one - that one may join that serves to assist the owner of RV's in cases when the dealers and companies seem to walk away from their responsibilities?
I certainly have found issues that should not exist.
I have the 1993 Tourmaster with the Sparten Mountain Home chassis. I discovered a swaybar link broken off. A phone call to Gulfstream resulted in the old thing - that's Sparten's problem - call them for the parts.
Calling Sparten I was connected to a young man who rather rudely asked for the last part of the VIN number. I gave it to him and then he put me on hold for a couple of minutes. He returned and told me that the swaybar was not installed on this chassis at the Sparten factory prior to shippment to Gulfstream - that it must have been installed by Gulfstream or an aftermarket dealer. He then hung up.
I called Gulfstream back and the state customer service rep called me and advised me that Sparten did indeed install the swaybar - that I should call back Sparten and ask for a specific customer parts person. I was told that the parts person I had gotten hold of was a little less than intelligent and could care less about the customer.
I called that person - within minutes he faxed me the exact swaybar system that was on my unit - (it even had Sparten written in on the part numbers) - and I called him back and ordered the partd. They arrived 3 days later.
Passing the buck is something that happens all too often - frustrates us customers and irritates the living daylights out of us. I believe that the design, common sense, and relationships between customers and dealers and companies could be improved by formation of a groups rights bunch.
Some of the designs I see out there defy common sense and intelligence.
Input - thoughts from any one and everyone.
Oh Yes - I wrote a complaint to Sparten Company about that first customer service person - I advised them that as a businessman myself - had I learned of a customer rep that did this to one of my customers - that young man would no longer be an employee of mine. I never have received so much as a acknowledgement. That's sad!
God Bless
Bill & Judy
I certainly have found issues that should not exist.
I have the 1993 Tourmaster with the Sparten Mountain Home chassis. I discovered a swaybar link broken off. A phone call to Gulfstream resulted in the old thing - that's Sparten's problem - call them for the parts.
Calling Sparten I was connected to a young man who rather rudely asked for the last part of the VIN number. I gave it to him and then he put me on hold for a couple of minutes. He returned and told me that the swaybar was not installed on this chassis at the Sparten factory prior to shippment to Gulfstream - that it must have been installed by Gulfstream or an aftermarket dealer. He then hung up.
I called Gulfstream back and the state customer service rep called me and advised me that Sparten did indeed install the swaybar - that I should call back Sparten and ask for a specific customer parts person. I was told that the parts person I had gotten hold of was a little less than intelligent and could care less about the customer.
I called that person - within minutes he faxed me the exact swaybar system that was on my unit - (it even had Sparten written in on the part numbers) - and I called him back and ordered the partd. They arrived 3 days later.
Passing the buck is something that happens all too often - frustrates us customers and irritates the living daylights out of us. I believe that the design, common sense, and relationships between customers and dealers and companies could be improved by formation of a groups rights bunch.
Some of the designs I see out there defy common sense and intelligence.
Input - thoughts from any one and everyone.
Oh Yes - I wrote a complaint to Sparten Company about that first customer service person - I advised them that as a businessman myself - had I learned of a customer rep that did this to one of my customers - that young man would no longer be an employee of mine. I never have received so much as a acknowledgement. That's sad!
God Bless
Bill & Judy
