Re: 2002 Salem 28FT TT by Forrest River
I actually started selling campers with the Forest River Salem and Sierra. Sold them a few years. My biggest complaint is the warranty issue. They still owe me $$$$. I went to the factory and had a face to face meeting with the warranty administrator. Did no good. I saw the hole I was in getting deeper and deeper, and decided to bail out. It was the best thing I could do for business. There are LOTS of better trailers out there that don't cost any more or the same. I do still sell their Cargo Trailers, but that is it.
Forest River at that time was owned by the guy that sold to Warren Buffet a little over a year ago, but Buffet left him in charge, so little changed.
We had water leaks, both from plumbing and rain, they still do. We had paint falling off the frames, they still do. They used the smallest axle they could get away with, they still do. I could go on and on, but I am restraining myself.
As a dealer, I had to keep my customers happy, but Forest River left me hanging by not paying warranty money back to me, and that has left a bad taste in my mouth.
If anyone is considering purchasing a Forest River, take a REAL close look at their warranty. They have changed it recently. Now a dealer has 90 days to fix anything that comes to them wrong. If it is on the dealers lot longer than 90 days, the dealer is on his own to fix it. The customer has a piece of paper stating they have a year warranty. If they read close, most small items are not covered after 90 days. Slideout adjustments, Drawer adjustments, water leaks, regulator adjustment, and the list goes on and on. I have a copy of it on my desk, but can't lay my hands on it now. All I am saying is CHECK IT OUT. Forest River makes fair trailers, far from the best, but there are worst ones out there also.