My other post lambasted GSRA pretty hard and maybe I was a little "quick on the trigger!" Since my earlier post, I have had several phone calls and a couple of emails from Good Sam representatives, including one from the person in charge of qualifying service providers. Everyone was truly concerned about my experience. The fault is placed in several areas, including me. I should have been more inquisitive about the source of the service (I know I will be in the future). Corrective actions will be forthcoming in both the Good Sam dispatchers and service providers. My last conversation was with a fella named Zack who went the distance to correct the current situation. A refund for way more than I expected is forthcoming. It appears GSRA does care about its customers and I am willing to give them another chance. I will renew my membership and if I need their service in the future, I will be more proactive and ask the question, "where is the service provider home base." If I don't like the answer I will state what I expect. So, I give GSRA a thumbs up and recommend you do the same. They do want to satisfy their customers.