Remco pumps

Discussion in 'General RVing' started by carguy, Apr 23, 2005.

  1. carguy

    carguy New Member

    Last May we called Remco prior to purchasing a 2005 PT Cruiser GT convertible. They assured us that it could be towed safely with their pump so we purchased the vehicle. We had their pump installed at the dealer they recommended. It failed within the first 400 miles leaving us stranded next to the interstate. This happened on July 4th weekend and no one was open especially Remco. We rented a tow dolly and towed it 1250 miles. We finally reached Remco and they gave us the name of their dealer in San Diego. No help other than that. They could have cared less! The service manager at the second dealer remarked to the owner "another Remco failure" when we arrived. They installed a new pump that Remco provided and we got stuck with the labor which was typical of Remco's response. Remco was not at all interested in our problem. We then towed the PT another 250 miles and the alarm went off again. We were stuck by the interstate and soon learned that this time it had ruined the transmission. We made repeated calls to Remco and the best we received from them was send the transmission to us and maybe we might do something.

    They also said that this was the first 2005 PT with a pump. Funny, I remember them saying it could be towed safely. First lesson learned when Remco tells you it will work fine their R&D is being performed on your car. You are the one at risk.

    We were stuck 2000 miles from home. Remco's customer service was pitiful and totally non existent. We ended up having to wholesale the car. Loss on vehicle, tow charges, cost of transmission was north of 10,000.00. Second lesson learned is to carry an extra $10,000.00 with you if you are going to tow with a Remco product. Furthermore, expect to lose a substantial part of your vacation because you are going to have to solve the problem totally on your own. Remco will be no help.

    The only way I would tow with a Remco product is to also tow a trailer or tow dollar behind the tow vehicle. You will need it sooner or later. If you have towed with a Remco product and had no problem you have been lucky.

    Best advice on this forum is to purchase a tow vehicle that does not require modification.
  2. TexasClodhopper

    TexasClodhopper Senior Member

    Remco pumps

    You should contact "Action Line" from Good Sam Club magazine. I read things in there where they've put all parties in the spotlight to solve a problem. Write a brief letter with all the details. Don't leave something out, because it might hurt your "case."

    Mail: Action Line; Box 8585; Ventura, CA 93002

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