Anyone have this problem?
We bought a brand new R-vision Travel lite trailer in June 2004. We took delivery of it beginning of July since we didn't have a vehicle yet to tow it the Dealer delivered it to us (at a cost). We had a friend with a similar trailer trail it for us and we took it out August 2004 to a provincial park where we had no full hook-up so we didn't get to try all the goodies it came with.
We used it that weekend as one would use a tent only we had water via the storage tank. On the saturday night I washed my sons feet with the shower before bed (he was 3 at the time). When finished I noticed a puddle in the hall way in front of the kitchen sink which is across from the bathroom. Not thinking too much of it I wiped it up thinking my daughter may have spilled some water. The rest of the weekend went without incident. In the fall we winterized it as instructed. This spring we washed down our RV and got a used van to tow our trailer. After spending nearly $4000.00 to fix this Van and add the best towing package we could find we were really excited to take it out on our own. June 25th, 2005 (18 days after our warranty expired) we took our trailer out to a park with full hook up. When we hooked it up to Water, electricity and sewage we were stunned at the events that took place. The water heater had cracked like a walnut I've never seen such a big gash, we had a leak under the bathroom sink by the auxillary shower and the A/C didn't work. We were mortified to find our brand new RV was a lemon. We phoned the dealer who said to us the Vehicle is out of Warranty sorry. We were angry and felt like we had been robbed out of our rv experience. After stewing about what had happened we decided to stay the weekend anyway, bypass the waterheater by shutting off the valves and use the water cold. Later that night I gave my son a washing down, I left the bathroom to get a towel and when I walked out in the hallway a small river was flowing out under the wall that seperates the bathroom into the hall infront of the kitchen sink. I was horrified. Quickly I rushed to get my son out of the tub and get more towels to wipe up the mess. After returning home on sunday we had had enough. We called up the dealer, again he said sorry but we will be happy to fix it for you at cost. A friend suggested to call R-Vision and talk to them. I did just that. They informed me that the A/C has a two year manufacturer warranty which I relayed to the Dealer. In the end they said that the motor was ceased and they had fixed the problem no charge. We agreed to pay for the fix of the waterheater and Auxillary shower which holds a $500+ charge. Which leaves us with the tub which the dealer said had a pin size hole in it which unless you really look you can't see. The dealer says again sorry it's out of warranty. I called R-vision has passed me up the chain of command and I am presently waiting to hear from their Warranty Supervisor to call me back. I am at the end of my rope. This RV has caused more arguments than I care to mention. And I am not sure where to go from here. I was advised to post my story onto this forum and see if anyone else has had similar experiences and advice. No one wants to take responsibility for this product not the dealer and not the manufacturer. We feel like we've been had. Even a car with everyday wear and tear has a 3year bumper to bumper warranty why not an RV with it's seasonal use. I would advise anyone thinking of buying and RV to check out the dealer and manufacturers policies first and take a buyer beware attitude. We are disapointed to say the least and no longer happy campers :angry:
We bought a brand new R-vision Travel lite trailer in June 2004. We took delivery of it beginning of July since we didn't have a vehicle yet to tow it the Dealer delivered it to us (at a cost). We had a friend with a similar trailer trail it for us and we took it out August 2004 to a provincial park where we had no full hook-up so we didn't get to try all the goodies it came with.
We used it that weekend as one would use a tent only we had water via the storage tank. On the saturday night I washed my sons feet with the shower before bed (he was 3 at the time). When finished I noticed a puddle in the hall way in front of the kitchen sink which is across from the bathroom. Not thinking too much of it I wiped it up thinking my daughter may have spilled some water. The rest of the weekend went without incident. In the fall we winterized it as instructed. This spring we washed down our RV and got a used van to tow our trailer. After spending nearly $4000.00 to fix this Van and add the best towing package we could find we were really excited to take it out on our own. June 25th, 2005 (18 days after our warranty expired) we took our trailer out to a park with full hook up. When we hooked it up to Water, electricity and sewage we were stunned at the events that took place. The water heater had cracked like a walnut I've never seen such a big gash, we had a leak under the bathroom sink by the auxillary shower and the A/C didn't work. We were mortified to find our brand new RV was a lemon. We phoned the dealer who said to us the Vehicle is out of Warranty sorry. We were angry and felt like we had been robbed out of our rv experience. After stewing about what had happened we decided to stay the weekend anyway, bypass the waterheater by shutting off the valves and use the water cold. Later that night I gave my son a washing down, I left the bathroom to get a towel and when I walked out in the hallway a small river was flowing out under the wall that seperates the bathroom into the hall infront of the kitchen sink. I was horrified. Quickly I rushed to get my son out of the tub and get more towels to wipe up the mess. After returning home on sunday we had had enough. We called up the dealer, again he said sorry but we will be happy to fix it for you at cost. A friend suggested to call R-Vision and talk to them. I did just that. They informed me that the A/C has a two year manufacturer warranty which I relayed to the Dealer. In the end they said that the motor was ceased and they had fixed the problem no charge. We agreed to pay for the fix of the waterheater and Auxillary shower which holds a $500+ charge. Which leaves us with the tub which the dealer said had a pin size hole in it which unless you really look you can't see. The dealer says again sorry it's out of warranty. I called R-vision has passed me up the chain of command and I am presently waiting to hear from their Warranty Supervisor to call me back. I am at the end of my rope. This RV has caused more arguments than I care to mention. And I am not sure where to go from here. I was advised to post my story onto this forum and see if anyone else has had similar experiences and advice. No one wants to take responsibility for this product not the dealer and not the manufacturer. We feel like we've been had. Even a car with everyday wear and tear has a 3year bumper to bumper warranty why not an RV with it's seasonal use. I would advise anyone thinking of buying and RV to check out the dealer and manufacturers policies first and take a buyer beware attitude. We are disapointed to say the least and no longer happy campers :angry:
