Many times we berate a manufacturers after sale customer service and support. I would like to salute Winegard for extrodinary after sale customer service and support
To sum up the situation: I broke the factory installed TV antenna crank handle on my Jayco class C. I couldnt find one which would work without hitting the TV cabinet door. I contacted Jayco who was of little help except to give me a Jayco part # which was their number for the standard Winegard handle, which I purchased and found too long.
I communicated with 3 suppliers who all said the handles are all the same length.
In desperation I contacted Winegard. After a couple of emails, they sent me 3 handles (at no cost!!). On worked if I bent it (while turning) near the TV cabinet door.
After I thanked Winegard, they sent me 2 "customed shortened" handles
AT NO COST !!!
Winegard's customer service gets the Manufacturer of the Decade award in my book. It's good to see some companies will bend over backwards to help you solve a problem with their product.
Stuart Dake
Novato,CA
To sum up the situation: I broke the factory installed TV antenna crank handle on my Jayco class C. I couldnt find one which would work without hitting the TV cabinet door. I contacted Jayco who was of little help except to give me a Jayco part # which was their number for the standard Winegard handle, which I purchased and found too long.
I communicated with 3 suppliers who all said the handles are all the same length.
In desperation I contacted Winegard. After a couple of emails, they sent me 3 handles (at no cost!!). On worked if I bent it (while turning) near the TV cabinet door.
After I thanked Winegard, they sent me 2 "customed shortened" handles
AT NO COST !!!
Winegard's customer service gets the Manufacturer of the Decade award in my book. It's good to see some companies will bend over backwards to help you solve a problem with their product.
Stuart Dake
Novato,CA